At Soulmet Pro, we are committed to protecting your privacy and ensuring a safe and secure experience while using our services. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our platform. By using Soulmet Pro, you agree to the practices described in this policy. We encourage you to read it carefully to understand how your data is handled and what your rights are in relation to your personal information.
We collect certain data from you directly, like the information you enter yourself, data about your usage, and data from third-party platforms you connect with us. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
We may collect different data from or about you depending on how you use the Services. When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
● Account Data: In order to use certain features (registering for an account), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, username, gender, and date of birth, and assign you a unique identifying number (“Account Data”). We process your email address and once the email is confirmed we send transactional emails depending on specific actions. Such as; when someone sends/ accepts your friendship request, sends you a message, visits and/ or likes your profile, comments on your photo, etc. These emails are to notify you of said actions and are separate from email marketing and promotional emails.
● Profile Data: You can also choose to provide profile information like a photo, bio (status and info), name, sexual interests, location, physical appearance, interests, education info, verification info (phone, email, Facebook, Twitter, Instagram, and Google, etc.), or other data. Your Profile Data will be publicly viewable by others unless you change your privacy settings from app settings. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
● Usage Data: When you use our Services and features, we collect certain data including; messages, content published, chats, likes, visits, friends, photos, videos, gifts, and other user data as part of the operation of the Services and moderation.
● Shared Content: Parts of the Services let you interact with other users or share content publicly, including by posting a status on your own or others’ wall, gifts you receive, awards you receive, stories you post and the data you provided in your profile. Such shared content may be publicly viewable by others depending on where it is posted.
● Data About Your Accounts on Other Services: We may obtain certain information through your social media or other online accounts if they are connected to your account in our Services. If you login to our Services via Facebook or another third-party platform, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, login email address, location, gender, and birthday.
Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
● Data About Paid Service: All our paid service is through Google Play platform. We only receive a receipt of your transaction provided by these platforms. For security reasons, we do not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
● Communications and Support: If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy. If you ask us to communicate with or otherwise process information of other people (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others that you give us in order to complete your request.
● Sensitive Information: Please be careful about posting sensitive details about yourself on your Profile such as your religious denomination and health details. While you may voluntarily provide this information to us when you create your Profile, including your sexual preferences and ethnic background, there is no requirement to do so. Please remember that photographs or any video clips that you post on our Services may reveal these kinds of sensitive personal data. Where you do upload and choose to tell us sensitive data about yourself, you are explicitly consenting to our processing your information and making this public to other users.
* The data listed above is stored by us and associated with your account in our Services.
In addition to the information you provide us directly, we receive information about you from others or by automated means, including:
● System Data: Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, device language, browser, browser language, and other systems data, and platform types (“System Data”).
● Usage Data: We collect information about your activity on our Services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, search preferences, clicks, and pages which have been shown to you, referring web page address, advertising that you click on) and how you interact with other users (e.g., users, you connect and interact with, time and date of your exchanges, number of messages you send and receive, number of content you post).
- Device Information: We collect information from and about the device(s) you use to access our Services, including:
hardware and software information such as IP address, device type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- Other information with your consent: If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth, or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the Services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video, or streaming on the Services).
Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.
Other Partners: We may receive info about you from our partners, for instance where our ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).
Social Media: You may be able to use your social media login (such as Facebook Login) to create and log into your account. This saves you from having to remember yet another user name and password and allows you to share some information from your social media account with us. You may also use your social media accounts to verify your account however, unless you explicitly tell us, your data (except for follower number) will not be visible to the public.
We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed below. Some of these tools offer you the ability to opt-out of data collection.
We use and may allow other service providers acting on our behalf (like Google Analytics and third-party advertisers) to use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. You may read our Cookie Policy for more information on why we use them (such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features), and how you can better control their use, through your browser settings and other tools.
We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages or identifying the source of a new mobile app download.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including our Services, do not currently respond to DNT signals.
We use third-party advertising services to deliver online advertisements to our end users within our Services including mobile applications and websites. The ads may be based on information we know about you as detailed in Section 2.2 Data From Others and information that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other services and may be personalized to your likes and interests. When using other services you may also receive personalized online advertisements. From time to time we also advertise our Services on some third-party platforms.
Depending on the types of advertising services we use, cookies or other tracking technologies may be placed on your computer, phone, or other device to collect data about your use of our Services, and those tracking technologies may be accessed in order to serve these personalized advertisements to you. To help deliver personalized advertising, we may provide these service providers with a hashed, anonymized version of your personal information in a non-human-readable form and content that you share publicly on the Services.
Only irreversibly anonymized data is used during all advertising processes including personalized advertising thus this does not allow any conclusions to be drawn about the identity of the person concerned.
We take your privacy seriously and are committed to safeguarding your personal information. The data we collect from you is essential to enhancing your experience on our platform, and we use it for various purposes designed to improve functionality, personalization, and service delivery. Below are the key reasons for which we collect and use your data:
Account Management: Your data is used to create, maintain, and manage your account. This includes ensuring your account settings, preferences, and details are securely stored and easily accessible, allowing you to enjoy a seamless experience every time you log in.
Providing Services: We use your data to deliver the services offered through our platform. This includes providing access to communication tools, enabling social interactions, and offering content recommendations based on your activity. We continually improve the features of our platform by analyzing user data, ensuring a more intuitive and enjoyable user experience.
Customer Support: Your information allows us to efficiently respond to your inquiries, troubleshoot technical issues, and resolve any problems you might face. By using your data, we can offer you faster and more accurate assistance, ensuring that you receive timely help whenever necessary.
Personalization: To make your experience more relevant, we use your data to personalize content, advertisements, and recommendations. By understanding your preferences and how you interact with the platform, we aim to offer a tailored experience that aligns with your interests, making your time on our platform more engaging.
Security: We prioritize the security of both your personal data and the integrity of our platform. We use your data to monitor for suspicious or fraudulent activity, verify your identity, and protect against unauthorized access. This helps to create a safe and secure environment for all users, safeguarding against potential threats or breaches.
Legal Compliance: We may use your data to comply with applicable laws and regulations, as well as to fulfill legal obligations. If necessary, we may also use your data to resolve disputes, enforce our Terms of Service, or protect our legal rights and the rights of our users. This ensures that we maintain compliance with legal standards and operate within the boundaries of the law.
Marketing and Communication: In some cases, with your consent, we may use your data to send you updates, newsletters, promotional offers, or information about new features and services. These communications are intended to enhance your experience with our platform and keep you informed about important updates.
We are committed to never using or sharing your personal data for purposes beyond those described above without your explicit consent. We value your trust, and we ensure that your data is handled responsibly. For a more detailed understanding of how we collect, store, and process your data, we encourage you to read our complete Privacy Policy.
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is the stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.
We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
We may also share information with partners who distribute and assist us in advertising our Services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners
We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation, or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
We may also share information:
(i) if disclosure would mitigate our liability in an actual or threatened lawsuit;
(ii) as necessary to protect our legal rights and legal rights of our users, business partners, or other interested parties;
(iii) to enforce our agreements with you; and
(iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.
We are committed to protecting your privacy and ensuring that you have full control over how your personal data is collected, processed, and used. Your rights regarding your personal data are important to us, and we are dedicated to making sure you can exercise them easily. Depending on your location and applicable data protection laws, you may have specific rights related to your personal information. These rights include, but are not limited to, the following:
Access to Your Data: You have the right to request a copy of the personal data we hold about you at any time. Upon your request, we will provide you with access to your information, so you can review, verify, or make necessary corrections to it. If the data we hold about you is incomplete or inaccurate, you have the right to request an update.
Correction and Deletion: If any of the personal data we have about you is incorrect or outdated, you have the right to request corrections or updates. Additionally, in certain circumstances, such as when your data is no longer needed for the purposes it was collected or if you withdraw your consent, you have the right to request that we delete your personal data.
Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format, which allows you to easily transfer your data to another service provider, should you choose to do so. This is particularly useful if you wish to move your data to a different platform or service, provided it is technically feasible.
Object to Processing: You have the right to object to the processing of your personal data in certain situations. For example, if we process your data based on legitimate interests or for direct marketing purposes, you may request that we cease such processing. We will assess your request and, where appropriate, honor your objection.
Withdraw Consent: If we rely on your consent for processing your personal data, you have the right to withdraw that consent at any time. Please note that withdrawing your consent will not affect the lawfulness of any processing that was carried out based on your consent prior to its withdrawal.
Restriction of Processing: Under certain circumstances, you have the right to request the restriction of the processing of your personal data. This means that, in specific situations, we may temporarily limit how we use your data but retain it for the purpose of verifying or resolving any disputes, such as when you contest the accuracy of the data.
Complaints: If you believe that we have not handled your data appropriately or that your rights have been violated, you have the right to file a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first, as we strive to resolve any concerns directly with you, but you are also free to lodge a complaint with the appropriate regulatory body.
You have the right to delete your account at any time. If you choose to delete your account, all personal information and data associated with your account will be permanently removed from our servers, subject to any legal obligations or requirements. Please note that some data, such as transaction history or data stored for legal compliance purposes, may be retained for a certain period as required by law.
To delete your account, you may click Me>Settings>Account Deletion or contact our support team for assistance. Once your account is deleted, you will no longer be able to access or recover any content or information associated with that account. Please ensure that you have saved any important data before proceeding with account deletion.
Our product features the integration of third-party SDKs or comparable technologies. By using these third-party services on our platform, you agree to their methods of directly collecting and processing your data, which might include techniques like code insertion or widget implementation. These third-party entities operate under their own privacy policies, distinct from our own. We diligently assess these third parties for their adherence to legal and secure standards, striving to ensure compliance. To maximize the protection of your personal data, we strongly encourage you to review the privacy policies of these third-party SDKs before using them. If you identify any potential risks with these SDKs or related applications, we recommend that you stop using them immediately and inform us. You can find a list of the third-party SDKs we utilize at this link: SDKList
Our Services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service. If we become aware that a child, minor, or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from our Services. If we do delete a Profile because you violated our no children rule, we may retain basic account and profile information to ensure that you do not try to get around our rules by creating a new profile.
We’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy and may provide additional notices through our application.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
If you have any questions or grievances within this Policy relating to the processing of your information, or you would like to exercise any of your rights, please do not hesitate to reach us by postal mail at:contact@soulmet.pro.